It also serves the purpose of giving workers at a company a clear understanding of what quality means to the organisation, and how these principles should permeate how work is done every day.Ĭreating a culture of quality starts with commitments and promises through formal documentation and procedures - and then becomes about having the processes in place to execute well. Intentions and commitments aren't as important is outcomes, but they do matter. Customers, suppliers and other stakeholders look towards quality policy statements and the mission of an organisation when thinking about and assessing whether to do business with them.Ī strong and honest commitment to quality from a management team in the form of a quality statement can go a long way to winning work and putting internal and external parties at ease.
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